Since 1983, Melissa Kovacevic, Owner and President of CommPlan Consulting, has provided consulting and training services for inside sales, customer support, collections and tech support throughout the Southeastern U.S.  

 In addition to Contact Centers, she offers Service and Sales skills training for individuals in branch or administrative roles requiring customer or prospect contact via phone, email, live chat  or in front line  situations in Banks, Credit Unions and Retail Operations.

SERVICES INCLUDE:

• Contact Center Strategic Planning & Process Improvement

• Phone/Email Skills Enhancement - Classroom Training
  

• Manager Skills Development: call monitoring, skills  coaching, metrics analysis, operational efficiency

• Operational Reviews to reduce costs, improve quality and revenue

• Training for Front Line Service and Sales Personnel

• Recommendations for Social Media Integration

                                        

All Training Design is based on a Needs Analysis conducted during onsite  visits with observation of call handling, emails, face-to-face customer and prospect contact.  

"Melissa brought a breath of fresh air into our organization.  Within a very short period, a matter of a few months, we noticed a significant improvement in the Quality of our service delivery as well as the Quantity of those contacts.  We were so impressed that we extended her services to include our Branch network"

--- Credit Union, Senior Vice President